terms & conditions/cancellation policy

Should any item fail to give satisfaction return it within 7 days of receipt. We will replace or refund any goods returned less the cost of post and packing provided they are in the condition as when they were dispatched by us.

Please provide a valid receipt or other proof of purchase. State the reason for the return and whether you would like us to exchange or refund the item.

Package the item securely and adequately. Be careful when packaging the jewellery as you will be held responsible for any damage/scratching incurred in transit. Return by registered post or courier ensuring item is adequately insured for its full value. Please note that you will be responsible for all delivery charges.

Cancellation policy for bespoke commissioned jewellery:

A cancellation charge of up to 50% may be payable depending on the stage of manufacture at the time of cancellation. This will be considered on a case by case basis at our own discretion.