Delivery & Returns

 

We are happy to hear from you if you need a speedy delivery ..call  us on 07956640341 

Generally it takes 2 weeks, we do our best to accommodate your needs 

All deliveries are insured and will require a signature on arrival.



UK

   

Standard Delivery
dispatched within 5 working days (arrives within 2-5 days of dispatch)

£4.50

 

Express Delivery
guaranteed in 2 working days for orders received by 6pm (Mon-Fri excl. Bank Holidays)

£7.50

 

Next Day Delivery
guaranteed next working day for orders received by noon (Mon-Fri excl. Bank Holidays)

£9.50

 

Saturday Delivery
guaranteed next Saturday for orders received by noon Thursday

£9.50

 
     

Europe

£9.50

 

Worldwide

£12.00

 

European and Worldwide delivery times vary, please ask for details.

Your order will be sent by Royal Mail.  If nobody is home to sign for the package, the postman will leave a  card.  You can collect the package from the local sorting office (the address will be on the card) or call the number on the card to arrange a redelivery.

Returns

How  to Return your JewelleryWhen you receive your jewellery if for any reason you are not completely satisfied, please return it to us .  Please include all original gift packaging and taking care to make sure the jewellery is totally  protected. 

Refunds or Exchanges

Please return the jewellery to us within 14 days of receipt stating whether you would like a refund or an exchange (you can always email us first).  Postage for returns is at your own expense, but we recommend you send it recorded or special delivery.  We will let you know when we have received the jewellery and you will receive an email confirmation for your refund or exchange.  You will be charged postage for the replacement item at the appropriate cost.

 Please note design fees for Bespoke or Tailored services are not refundable or creditable. 

Faulty Goods

 Email or call first .Please return the jewellery to us If the item is faulty, we will refund the cost of the item, including original delivery costs to you, plus delivery costs incurred by you when returning the item to us by Royal Mail.